Text Policies and Information

Text Policies and Information

The majority of all returns are handled during the first week of every semester. We know mistakes can happen during the hectic book buying process so we try to do everything we can to make returning your textbook as easy as possible. Please review our policies and guidelines prior to bringing in your return. You will need to save your receipt for all refunds/exchanges and if you plan on filing your education expenses as a tax credit.

Text Returns

Refunds on text purchases

  • 100% refund through first week of class
    • Must have original, itemized, dated receipt or packing list.
    • Must be unopened and in original condition with tags.
    • Refunds will be tendered in payment method shown on original receipt. (Purchases made with personal checks can be refunded after 14 days.)
  • Refunds on text rentals

    • 100% refund through 1st week of class.

    Online Text Returns

    Returns need to be post marked by the dates approved for proper refund. A receipt is required for all returns/exchanges. All merchandise returned for any reason must be in original condition.

    Mail to:

    Attn: Online Department
    WSU Campus Store
    2103 University Circle
    Ogden UT 84408-2103

    With a note containing your name and reason for return. The amount will be credited to the credit card you purchase with, unless otherwise noted. New textbooks must not have any bent or torn pages, marks, writing, highlighting or other damage. Shrink wrapped books or packages are not returnable if opened. Textbooks with software cannot be returned if software is opened. No returns are accepted for course packets if they are opened.

    Sell Back my Textbooks

    We Want Your Textbook!

    Sell them to us! If the instructor informs the store that a book will be required for the upcoming semester and we need stock we can pay up to 50% of the current list price, regardless of whether you bought the book new or used. Work books are not eligible for the sell-back program.

    THE PUBLISHER, NOT THE CAMPUS STORE, DETERMINES THE NET PRICE OF A TEXTBOOK, AND IS RESPONSIBLE FOR ALL INCREASES TO THAT PRICE. THE INSTRUCTOR, NOT THE CAMPUS STORE, DETERMINES WHICH BOOKS ARE REQUIRED.

    When to sell:

    The sooner that you sell your books after each semester, the better your chance of receiving 50% - because it is at this time of the year that our inventory is most depleted and we are receiving orders for the next term. By the time classes begin, we usually cannot pay 50% because we already have stocked the book in adequate quantities.

     

    Shipping Information

    Our shipping center ships orders via FedEx. Only orders sent via FedEx will have online order tracking information.

    Orders placed before 1:00pm MST will be processed and shipped within 1-2 business days if product is in stock. Orders placed on weekends will be processed Monday morning and shipped within two business days.

    PLEASE NOTE: Shipping is available Mon-Fri only. If you plan on having your order delivered on a Saturday using FedEx, an extra shipping charge will be added to your total. Call 1-801-626-8584 for further information on pricing.


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